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Avatar International Presents: In My Shoes - The Path to Understanding. 2013 Annual Symposium

AVATAR CLIENT AWARDS

Each year, Avatar Client Awards commemorate significant accomplishments made by Avatar clients in the field of service excellence. Healthcare organizations that receive an Avatar Client Award bear the distinction of leading their peers in the ongoing drive to improve quality and performance in healthcare. Descriptions of the Avatar Client Awards are provided below.

Winners of the Avatar Client Awards will be recognized at Avatar's annual Awards Dinner, Thursday, May 30, 2013. The Awards Dinner will be held onsite at the Peabody Orlando and is included with registration for the Avatar Symposium. All Symposium attendees, both clients and guests, are welcome to attend.

Avatar Client Award Descriptions:

Exemplary Service - Overall Best Performer: Awarded to the facilities in Avatar's National Database with the highest overall combined score for Inpatient, Outpatient, Emergency Department, and Ambulatory Surgery. This award recognizes high-performing facilities that demonstrate consistency of experience by patient type throughout the organization. Number of award winners may vary.

Five Star Service: Awarded to the facilities with the highest score for the six patient types in Avatar's National Database.

Exemplary Service - Most Improved: Awarded to the facilities that demonstrated the most improvement for the six patient types.

Exceeding Patient Expectations: Awarded to the facilities whose overall score exceeds expectations for whichever patient types they are currently surveying.

Exemplary Service - Most Improved Loyalty and Endorsement: Awarded to the facilities that demonstrate the most improvement by the six patient types, as evidenced by a combination of the loyalty and endorsement items on the survey.

Five Star Service - Loyalty and Endorsement: Awarded to the facilities with the highest score for the six patient types in Avatar's National Database, specific to the loyalty and endorsement items.

Innovation Award: Award recipients are selected based on criteria that include degree of improvement, scope of change, degree of innovation, ability to communicate the idea externally, and the nature of the barriers overcome. The Innovation Award is given at Gold, Silver, and Bronze levels.

Honorable Mention: Award recipients are selected based on criteria that include the use of an innovative and unique idea, a yield of positive results and an interesting story, and an indication of evidence-based thinking/performing. Number of award winners may vary.

Employee/Physician Best Performer: Awarded to the facility with the highest organization score overall for employee or physician engagement.

Employee/Physician Most Improved: Awarded to the facility with the greatest gain in overall employee or physician engagement as compared to the previous year.

HCAHPS Best Performer: Awarded to the facilities with the highest top box rating for each HCAHPS composite in each bed-size category, totaling 30 award categories.

HCAHPS Most Improved: Awarded to the facilities that demonstrate the most improvement for each HCAHPS composite in each bed-size category, totaling 30 award categories.

Blue Sail Award: The Blue Sail symbolically recognizes efforts that have proven to transform blue sky thinking into effective action. The Blue Sail Award is bestowed on an organization that has implemented a unique idea specific to the culture of the organization, has thereby generated positive results, has overcome organizational barriers, and considers the voice of the patient in a unique and meaningful way. Number of award winners may vary.


For additional criteria and information on this year's Avatar Client Awards, please download our awards criteria list.

Dignity Health
Dignity Health leaders accept an Avatar Award on behalf of their organization.


Baycare and St. Joseph
Leaders from BayCare Health System and St. Joseph Health System were among those honored at the 2012 Avatar Awards Dinner.